Support with solving your problems | |
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 | We would like to long have invented a "Do what I mean" function for VisiWin. We are still working on it... Until then, we support our users as best we can with documentations and examples. Should you not find the answers to your questions our hotline is the right port of call. There you will find a personal contact qualified do discuss your problem instead of an anonymous call center agent. |
The tight cooperation between support and development guarantees a competent answer to even the most demanding question. Vice versa, many improvements triggered by our customers' suggestions and questions are incorporated into the products.
How to get in touch with our hotline
By telephone
+49 (0)5221 1666 - 02
By email
support(at)inosoft.com
Remote support
Subject to prior agreement our specialists can through remote access analyze and solve problems directly on your computer. Please make direct arrangements with the specialist in charge.
Hotline hours
On all business days (in Northrhine-Westphalia) at the usual office hours, i.e. between approx. 9:00 and 17:00 local time.
 | Hotfixes and service packsYou are certainly familiar with the saying that any software without bugs is outdated. Of course our software is not outdated... We go to any lengths to ensure safe and smooth operation of VisiWin. Should you find a bug we will provide you with an individual hotfix or, depending on the grade of urgency, supply one with the next service pack. The publication of a new service pack will be announced in our newsletter or via our website. There you will also find a list of changes. All service pack versions are full setups. They are provided free of charge as downoad from our website by mail as DVD. |